How we handle the information you share with us through this website.
Last updated: October 2026.
Staines Motors Ltd, a company registered in England and Wales (company number 16410032). Registered office: Unit 3, The Grazings, Stanwell New Road, Staines-upon-Thames, England, TW18 4HZ. If you have any questions about this policy or your data, contact us at sales@stainesmotors.com or on 07450 982966.
When you use the forms on this website — car enquiries, valuation requests, workshop bookings, or general contact — we collect the details you provide, such as your name, phone number, email address, and your vehicle's registration and mileage. We use this information solely to respond to your enquiry and provide the service you've asked about.
Form submissions are delivered to our inbox by Web3Forms, a form-delivery service that processes the data you submit in order to email it to us. We do not sell your information or share it with third parties for marketing.
If you contact us through WhatsApp, your messages are carried by WhatsApp (part of Meta) under WhatsApp's own privacy policy, and we use them only to reply to you about your enquiry.
We keep enquiry emails for as long as needed to handle your enquiry and any follow-up, after which they are deleted in the normal course of managing our inbox. Records connected to a vehicle sale are kept as required for legal, warranty and accounting purposes.
This website does not set cookies for tracking or advertising. The embedded Google Map on our contact page is provided by Google, which may set its own cookies when the map loads — see Google's privacy policy for details.
Under UK data protection law you have rights over your personal data, including the right to access, correct or ask us to delete it. To exercise any of these rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).